Committee for Private Education​

In compliance with the Private Education Act

1 Marina Boulevard #18-01
Singapore 018989

Tel : (65) 67855785

Website: www.ssg-wsg.gov.sg

Monday – Friday 9.00am – 5.00pm
Closed on Saturday, Sunday and Public Holiday

ABOUT COMMITTEE FOR PRIVATE EDUCATION

SkillsFuture Singapore (SSG) Board appointed the Committee for Private Education (CPE) in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is supported by a team of dedicated staff from SSG to regulate the sector, provide student services and consumer education, and facilitate capability development efforts to uplift local private education industry standards.

AceTek College (Registration No.:200821327E) is registered as a Private Education Institution with the Committee for Private Education. The registration period is valid from 21 June 2019 to 20 June 2023.

In compliance with the Private Education Act, AceTek College (ATC) have implemented the following:

The student contract is a critical document that governs the relationship between ATC and the student. ATC ensures students understand and agree to the terms and conditions stated in the student contract before signing it. Also, ATC, through marketing staff, ensure that before signing the contract, the student must read through and sign the Advisory note for students after ensuring that the information advertised or previously mentioned to the student has been included in the student contract & is accurate.

ATC adopts the CPE Standard Student PEI-Student contract (Version 3.1) for all students recruited. ATC will honour all terms and conditions spelt out in the contract and in all communication materials.

Students may download a sample copy of the STUDENT CONTRACT (PDF ATTACHED)  

FPS protects students’ fees if a Private Education Institute (PEI) cannot continue operating due to insolvency and/or closure, as well as if a PEI cannot pay a judgement sum due to a student. Under the fee insurance scheme, PEIs will purchase insurance protection from any one of the Committee for Private Education–appointed insurance companies for every one of their students to protect their fees.

AceTek College (ATC) has engaged LONPAC INSURANCE BHD for the Fee Protection Scheme (FPS).

ATC shall purchase the insurance protection from the FPS provider:

  • Within three (3) working days for student course fees payment received  by cash
  • Within seven (7) working days for student course fees payment received by Telegraphic Transfer (TT)

The insurance coverage shall commence from the date of payment of the fees till the due date of the next payment or the course end date, whichever is earlier. ACETEK College may purchase the fee protection for the entire course duration if the course duration is not more than 1 year.

AceTek College (ATC) is committed towards maintaining good business and customer practice. We assure current and prospective students get the best of customer service systems and practices to look after the welfare of both our local and international students.

We have adopted a fair, reasonable and transparent refund policy for any payment made and it covers the following terms and conditions:

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

ATC will notify the student within three (3) working days upon knowledge of any of the following.

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date;
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the student meets the course entry or matriculation requirement as set by the organization stated in Schedule A of student contract within any stipulated timeline set by CPE; 

The student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

REFUNDS FOR WITHDRAWAL DUE TO OTHER REASONS

If the student withdraws from the Course for any reason other than those under the circumstances stated under “Refund Due to Non-Delivery of Course”, ATC shall, within seven (7) working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the table in Refund Table.

REFUND DURING COOLING-OFF PERIOD

ATC will provide the student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The student will be refunded the highest percentage as stated in Refund Table as below (stated in “Schedule D” of Standard PEI – Student Contract) of the fees already paid if the student submits a written notice of withdrawal to ATC within the cooling-off period, regardless of whether the student has started the course or not.

Refund Table (Stipulated under Schedule D of the ATC-Student Contract)

 

% of [the amount of fees paid under Schedule B and C of the Student Contract

When Student’s written notice of withdrawal is received

[80%]

(“Maximum Refund”) More than [30] days before the Course Commencement Date

[10%]

Before, but not more than [30] days before the Course Commencement Date

[0%]

After, but not more than [7] days after the Course Commencement Date

[0%]

More than [7] days after the Course Commencement Date

The amount refunded will take account of any applicable bank administrative charges properly payable/paid under the ATC-Student Contract signed between ATC and the Student.

There will be NO refund of the course fees for students who have been Terminated / Expelled.

REFUND PROCEDURES

ATC shall have refund procedures which are aligned with the refund policy to execute any refund request. The following procedure applies when a student submits a request for refund.

  • Student who wishes to withdraw from a course shall complete the Course withdrawal (& refund) request form and submit to Administration Department. For students below the age of 18, the students’ parents/guardians must approve and sign the course withdrawal (& refund) request form.
  • Administration Department shall determine if the student qualifies for any refund before computing the refund amount according to the College refund policy. 
  • Administration Department shall obtain management approval for all refunds.
  • Administration Department shall inform the student or notify the student via email on the refund amount and collection of refund amount.
  • ATC shall refund the applicable fees within seven (7) working days from the date of receiving the written notice request from the student.
  • Student Support Service shall communicate how the refund amount is computed during collection. Student has to sign and date the payment voucher issued by ACETEK College during collection.
  • Refund payment made to local students shall be via a local bank cheque. For international students, payment shall be made via telegraphic transfer and all bank charges incurred shall be borne by the student.

“Course Transfer” means a student changes the course of study or period of study (from full-time to part time or vice versa) but remains as a student of AceTek College (ATC).

Time frame for assessing and replying to any request for course transfer

ATC Admin Department shall complete the transfer process within 4 weeks from the date of the student’s transfer request to informing them of the outcome in writing. ATC shall issue a formal letter to the student to reject the course transfer request or to effect the change of course.

 PROCEDURE

  • Students shall submit their course transfer request in writing by completing the Course Transfer Request form.
  • For students below the age of 18, the students’ parents/guardians must also sign the Course Transfer Request form.
  • All course transfer requests shall be accompanied with a valid reason and subject to approval by Academic Director / Principal.
  • For eligible students, ATC shall provide pre-course counselling for the intended course.
  • For approved cases, student shall complete the Course withdrawal (& refund) request form and submit to Admin Department. For students below the age of 18, the students’ parents/guardians must approve and sign the course withdrawal (& refund) request form.
  • Due to differences in fees payable between courses, the transfer may result in an excess or a shortfall in fee payment. Any fees that qualify for a refund based on the refund policy approved by management shall be refunded to the student within seven (7) working days.
  • ATC will proceed to inform the FPS provider of the changes to the student’s Fee Protection Status. For students below 18 years of age Parent or Guardian will also need to acknowledge.
  • ATC and student shall sign a new Standard ATC- Student Contract.

Withdrawal would mean that the student leaves AceTek College (ATC) and the Student Contract will be terminated. Refund policy may be applicable for withdrawal matters. ATC shall complete the withdrawal process within 4 weeks from the date of student’s withdrawal request to informing them of the outcome in writing.

 PROCEDURE

  • Students shall submit their withdrawal request in writing by completing the course withdrawal (& refund) request form. For students below the age of 18, the students’ parents/guardians must approve and sign the course withdrawal (& refund) request form.
  • ATC shall arrange for an interview to verify if student requires aid in personal problems & shall seek to provide assistance like pastoral counselling where requested.
  • ATC will coordinate with FPS providers for any fees refund.
  • ATC shall compute the refund amount, if applicable in accordance to ATC refund policy and the amount shall be refunded to the student within seven (7) working days.

Deferment would mean that the student will postpone the current course (or module) they are attending to a later date. There is a need to sign a new contract and/or an addendum to the existing contract. Students are allowed to defer only once up to a maximum of 12 months. Approval for deferment is at the sole discretion of AceTek College (ATC). If the request is approved, ATC will issue the student a “Letter of Deferment” within (3) working days from the date of approval. Refund of course fee is not applicable for any deferment and outstanding amount, if any must be paid by students. ATC shall complete the deferment process within 4 weeks from the date of the student’s deferment request to informing them of the outcome in writing.

DEFERMENT PROCEDURES

  • Student shall submit their deferment request in writing to Admin Department by completing the Course Deferment Request form with supporting documentation for the reason to defer. For student below the age of 18, the parent/legal guardian’s consent is obtained.
  • Academic department shall obtain approval from Academic Director to effect the request and thereafter, inform the student accordingly.
  • Admin Department shall provide the student a counselling to clearly explain the implication on the status of student pass and the need to sign a new student contract or an addendum to the existing student contact.
  • If approved ATC will prepare a new ATC-Student contract or an addendum to the existing contract to cover the entire period of study and proceed to inform the FPS provider of the changes to the student’s Fee Protection Status.