Feedback & Complaint Process

We prioritise students’ well-being and satisfaction and welcome feedback. Please get in touch with us immediately if you have any feedback, complaints or suggestions.

We will investigate and resolve complaints immediately or within twenty-one (21) working days, depending on the complexity of each case. Suppose the college cannot resolve the complaint amicably, students and ATC can refer the matter to the Singapore Mediation Centre (SMC) or the Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation.

 All evaluations and feedback will be treated in the strictest confidence.


Student’s Complaint Handling Flowchart

FEEDBACK AND GRIEVANCES FLOWCHART